The Mieru Tsuyaku (Visible Interpretation) is an application service provided by Terilogy Serviceware Corporation, designed to support communication with visiting foreigners, residents from abroad, and individuals with hearing impairments. This service offers interpretation support in 13 languages and Japanese Sign Language through tablets and smartphones, available 24/7. It ensures fluent interpretation with fewer errors compared to machine translation. Adopted by stores and facilities nationwide requiring multilingual support, it is particularly useful in tourist spots frequented by international visitors. Terilogy Serviceware Corporation, under the motto “NO.1 in Quality,” contributes to promoting Japan as a tourism nation and realizing a multicultural coexistence society through multilingual contact center operations and other language solutions. Developed with the goal of breaking down language barriers for foreign visitors in anticipation of the Tokyo 2020 Olympics, the service started in 2014. A distinctive feature of Mieru Tsuyaku is that it allows for direct communication by showing the interpreter’s face on screen, accommodating nuances and specialized terms effectively. Users highly value the reassurance of having a real interpreter assist them through the screen and recognize the importance of effective communication. Mieru Tsuyaku employs numerous native interpreters who strive to accurately understand and convey the user’s language. Although the service is provided through a screen, it offers the presence of an interpreter on-site, encouraging users to utilize it without hesitation.

* Text may be generated using the automatic translation service.