In order to understand customers’ feelings and perspectives, the staff conducts meetings with family members in advance. The purpose of sharing personal information is to create a strong relationship with customers.
In addition to having basic nursing care skills, Care Escorts staff can also respond to situations that may arise at special events. Some members are qualified to serve as either care workers or bridal planners.
Detailed care is provided by allocating staff in pairs to ensure at least one of them is constantly accompanying the customer.
In order to provide support and improve customer satisfaction at special events such as wedding ceremonies and family trips, Care Escort regularly provides training in customer care and social etiquette.