Privacy Policy

Privacy Policy Statement

OMOTENASHI NIPPON respects the importance of your personal information, and maintaining your trust is paramount to us. We will go to great lengths to protect your privacy. This Statement discloses the information practices for our organization as they pertain to our customers and employees.

1. What information is collected and how it may be used

All personal information will be obtained in a lawful manner
Information will only be gathered within a scope that is reasonable and necessary
Personal information will only be released to a third party with advance consent of the individual concerned
We will only use your personal information for the purposes that have been indicated
Should it be necessary to use the information beyond the previously indicated scope, we will notify or announce the new purpose of use and obtain your consent
OMOTENASHI NIPPON designates ENGAWA Co., Ltd. to manage and protect all personal information that is collected

2. Laws, Regulations and Guidelines

To make sure your personal information is secure, we communicate these guidelines to employees and staff involved in our business operations, including those of ENGAWA Co., Ltd., as well as our suppliers.

3. Protecting your personal information

We will take precautions, including technical and physical measures, to safeguard your personal information against being leaked
We will make preparations to protect against data loss due to natural and manmade disasters, including regularly backing up all information
We will monitor our data on a regular basis, and take necessary measures to correct the situation should your personal information be compromised in any way
We will ensure that all employees and organizations associated with our business are fully aware of our privacy policy and fully trained in executing it

4. Complaints and Concerns

We will make every attempt to respond to your concerns in a timely manner.

5. Ongoing updates

In order to secure the privacy of your personal information, our management system will be monitored internally and updated regularly
All updates will be in compliance with laws, regulations and guidelines as well as JIS Q 15001

Date of enactment April 16, 2014
Date of revision June 14, 2016
ENGAWA Co., Ltd.
President and CEO, Takanobu Ushiyama

＜For inquiries＞

ENGAWA Co., Ltd.
31F Roppongi Hills Mori Tower, 6-10-1, Roppongi, Minato-ku, Tokyo 106-6131
TEL: 03(6804)6258 (weekdays 10:00〜17:00)
E-mail: info@omotenashinippon.jp

Management of personal information

Name of corporation:

ENGAWA Co., Ltd.

Name of responsible party:

Takanobu Ushiyama at ENGAWA Co., Ltd.
TEL: 03(6804)6258 (weekdays 10:00 – 17:00)
E-mail: info@omotenashinippon.jp

Use of personal information obtained by means other than in written form:

your information will be used within a reasonable scope for the following purposes

personal information – analysis of client’s website (undisclosed)

Personal information that is subject to disclosure and how it will be used:

personal information – to respond to your feedback, provide information about our services, to process an order (packing and shipping), to fulfill lawful or security obligations, to follow up on inquiries and/or provide follow-up service, notifications and updates regarding our website (including emails), to conduct surveys/campaigns/promotions, to invite you to seminars or events
information about our suppliers – business management, invoicing, payment processing, follow-up contact
information regarding job applicants – within the scope that is reasonable for the selection process as well as HR related administrative matters once an individual has been hired
information regarding our employees – within the scope that is reasonable for HR related administrative matters
personal information that is used in website construction – website construction process
users of our services – confirm registration to our service, provide service and update quality of service

How to request disclosure of personal information
We will respond to your request for disclosure of the following

Request for current information on file
Request for information on how your information will be used
Request for corrections
Request for updates
Request for deletion
Request for suspension of use or declining release to a third party

(The above will be referred to as “all requests”)

1. All requests should be processed as follows

Please fill out the “Request for Release of Personal Information” form in its entirety, enclose the required documents (see below), and mail to us at the address above. We ask that you mark “Request for Release of Personal Information” on the envelope, and use a trackable mailing system for your records.

2. Identification documents

Please enclose one of the following for identification purposes: copy of a valid driver’s license, an original “Certificate of Residency” (domicile need not be indicated), or a copy of your company/organization/country issued health insurance card.

3. Request for disclosure by a representative

If a representative is making the request on your behalf, please enclose the following documents:

Identification documents for the representative – copy of a valid driver’s license, an original “Certificate of Residency” (domicile need not be indicated), or a copy of the representative’s company/organization/country issued health insurance card.
Authorization for representation (ininjo) with your seal and a certification of your seal (inkan shoumeisho). If your representative is a legal guardian, please also enclose a family registry (or extract) or a certificate of residency with information of your family relationship.

4. Fees for disclosure of information

A processing fee of JPY1000 will be required for each request. Please enclose a money order (yubin teigaku kogawase) from the post office for JPY1000. Please be advised that we will not be able to process your request if the proper processing fee is not enclosed.

5. How we will respond to your request for disclosure

We will respond in writing to the addressee.
– Updates and revisions: Please note that updates and revisions will be made to our privacy policy as appropriate. We ask that you refer to the website for updates and revisions prior to making your request.

Contact us below for any inquiries: