The secrets of the “magic” are the unique theories and techniques behind maximizing guests' enjoyment. The staff members obtain information about guests' needs before they check in.
Experiences accumulated in the wedding business, in which the company was initially engaged, have been analyzed to develop a unique theory, which is then applied to systematize their techniques that impress guests. Their omotenashi is actually based on a scientific approach.
What the hotel provides is not “healing” but an “escape” from busy everyday life. Therefore, both “time to relax and do nothing” and “time to excite every sense” are offered to guests.
In addition to its thorough omotenashi techniques, the hotel also pays attention to the basics. For example, local vegetables picked in the morning in Miura Peninsula have such rich flavors that they may be even served as a main dish.